There are a lot of things to consider when selecting a health plan — especially its quality of in-network care and cost. But it’s also important to weigh the value of all the additional benefits a plan provides when choosing the one that’s right for you.
In addition to providing affordable access to top-ranked care*, UPMC Health Plan gives members benefits they need to help them live healthy and manage their care. From wellness programs to award-winning customer service**, here’s a closer look at five important benefits that make UPMC Health Plan unlike other plans:
- A team of Health Care Concierges
UPMC Health Plan has a dedicated team of Health Care Concierges who can help you understand your benefits, find a doctor, schedule appointments, coordinate care, and more. Each team member takes pride in going above and beyond to resolve any issue in just one phone call. It’s just one of the reasons why our concierge program continues to win awards for excellence in customer service.
- Health coaching
Perhaps the most potentially life-changing resource included in your membership in UPMC Health Plan is the health coaching program. Whether you’re trying to lose weight, improve your diet, manage stress better, or become more active, you have access to our professional health coaches who will help you set goals and achieve them. They’ll work with you to provide the knowledge, advice, and motivation you need to make a healthy lifestyle change.
- MyHealth OnLine
The award-winning*** MyHealth program is available to all UPMC Health Plan members. It provides a variety of practical tips, tools, and strategies for better health. Our newly designed MyHealth OnLine can help you find a doctor, view your medical history, and manage all of your health information from your computer or phone. You can even connect with a health coach to help you reduce your stress levels, lose weight, quit smoking, eat healthy, exercise more, and improve your emotional health.
- Behavioral health services
UPMC Health Plan offers comprehensive behavioral health coverage. Your membership connects you with a large network of inpatient and outpatient treatment centers as well as a eight-week program called Beating the BluesUS, for those who suffer from depression, anxiety, and/or stress at no cost. We’re 100 percent committed to helping members maintain strong mental health and to supporting recovery in all stages.
- Assist America travel coverage
You deserve easy access to quality health care, no matter where you are in the world. Thanks to UPMC Health Plan’s global emergency travel assistance partner, Assist America, that’s what you get. When you travel more than 100 miles from home, you remain connected to the medical resources you’ll need in case of an emergency. This benefit is included for all UPMC Health Plan members.
Click here for a complete list of member benefits from a plan that truly puts you first.
*UPMC is one of only 15 hospitals nationwide to be named to the U.S. News & World Report Best Hospitals Honor Roll and is ranked #1 in Pittsburgh for clinical excellence.
**UPMC Health Plan’s Health Care Concierge Contact Center has been recognized by J.D. Power for providing “an outstanding customer service experience” for the live phone channel. UPMC Health Plan’s Member Services Department was named a 2015 Gold Stevie Winner in the Contact Center of the Year Category. The Stevie® Awards — the world’s top sales awards — recognize contact centers, customer service, business development, and sales professionals worldwide.
***The UPMC MyHealth program has received the highest honor — a Platinum Award — from the National Business Group on Health (NBGH). This makes UPMC one of just five employers in the country to win the “Best Employers for Healthy Lifestyles” Platinum Award at least five years in a row. The award goes to companies with established workplace well-being programs that show measurable success and documented outcomes.