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UPMC Health Plan earns top marks for LGBTQ equality

UPMC Health Plan has always been committed to dignity, respect, and inclusion. The Human Rights Campaign (HRC) Foundation recently recognized these efforts.

HRC awarded the Health Plan a 100 percent rating on its 2019 Corporate Equality Index. This rating makes UPMC Health Plan one of the “2019 Best Places to Work for LGBTQ Equality.” We are the only Health Plan in southwestern Pennsylvania to earn this honor from HRC.

HRC is the largest civil rights organization working to achieve equality for lesbian, gay, bisexual, transgender, and queer (LGBTQ) people. LGBTQ individuals often experience discrimination and other challenges because of their sexual orientation or gender identity.

Dedication to the LGBTQ community 

UPMC Health Plan earned this rating because of our policies, benefits, and practices aimed at improving equity for the LGBTQ community in the workplace and beyond. Our dedication extends to LGBTQ patients and caregivers at UPMC and in the community. We ensure that they have easy access to clinical care and supportive services that help them navigate their health care journey.

Specialized services and supports

The Health Plan has a website dedicated to LGBTQ health. We participate in many partnerships, sponsorships, and other initiatives that support LGBTQ employees and their families.

We also have a dedicated Member Services team for transgender members. This team gives transgender members access to award-winning member services support that includes explaining transgender coverage and answering questions about related issues. They can also refer people to community resources for the transgender community. Team members are specifically trained to provide member support from a variety of departments, including:

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  • Customer service.
  • Pharmacy.
  • Care management.
  • Medical policy.
  • Pediatrics.

UPMC Health Plan members interested in learning more about transgender coverage can call Member Services at 1-844-202-0126 (TTY: 711) or the phone number on the back of their insurance card.