Getting care: It’s important to understand where you can go to seek care.
Where you go for care depends on whether it’s planned or unplanned. Planned care is when you make an appointment well in advance to see a provider. Unplanned care is trickier because it means a health issue has come up unexpectedly.
If your issue isn’t an emergency, call your primary care physician (PCP) first, if possible. If your PCP is not available, you can start with the UPMC MyHealth 24/7 Nurse Line.* Our experienced registered nurses are available 24/7, and they can direct you to the best place to seek care. If your health issue involves a minor condition like a cold or sore throat, another option is to have a 24/7 video visit through the UPMC Health Plan app.
- Primary care physician
Use your PCP as your gateway to all of your health care needs, including both simple and complex health issues.
- UPMC MyHealth 24/7 Nurse Line
For immediate access to experienced registered nurses (at no cost to you), call the UPMC MyHealth 24/7 Nurse Line at 1-866-918-1591.
- 24/7 Video Visits
Schedule a 24/7 video visit when you need help for non-emergencies. This service lets you have a visit with a UPMC provider straight from your computer — anytime, day or night**.
*UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, please call 911 or your local ambulance service, go to the nearest emergency room, or call or text the Suicide and Crisis Lifeline at 988. Nurses cannot answer plan or benefit questions. For plan or benefit information, please contact Member Services at the phone number on your ID card or call 1-844-220-4785 (TTY: 711) Monday through Friday from 8 a.m. to 6 p.m.
**Members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select Talk Therapy or Psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. It is at the discretion of OCN providers to choose whether to treat patients ages 0 to 2. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage. Talk Therapy or Psychiatry services through UPMC Health Plan telehealth services are not covered services for UPMC Community HealthChoices participants, UPMC for You members, or UPMC for Kids members. 24/7 video visits for children ages 0-2 are not available from 9 p.m. to 8 a.m. or outside of Pennsylvania. If a member is under the age of 18, the member’s parent or legal guardian must be with the member during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Providers are not available to treat members who are in Puerto Rico.
