Where you go for care depends on whether it’s planned or unplanned. Planned care is when you make an appointment well in advance to see a provider. Unplanned care is trickier because it means a health issue has come up unexpectedly.
If your issue isn’t an emergency, call your primary care physician (PCP) first, if possible. If your PCP is not available, you can start with the UPMC MyHealth 24/7 Nurse Line.* Our experienced registered nurses are available 24/7, and they can direct you to the best place to seek care. If your health issue involves a minor condition like a cold or sore throat, another option is to have an e-visit with a UPMC provider using UPMC AnywhereCare.
- Primary care physician
Use your PCP as your gateway to all of your health care needs, including both simple and complex health issues.
- UPMC MyHealth 24/7 Nurse Line
For immediate access to experienced registered nurses (at no cost to you), call the UPMC MyHealth 24/7 Nurse Line at 1-866-918-1591.
- UPMC AnywhereCare
Use UPMC AnywhereCare at UPMCAnywhereCare.com when you need help for minor conditions. This service lets you e-visit with a UPMC provider straight from your computer — anytime, day or night**.
*The UPMC MyHealth 24/7 Nurse Line is not for treatment of emergency medical conditions. In a true emergency you should dial 911 or seek care at the nearest emergency department.
**UPMC Health Plan Pennsylvania members 3 years and older and Maryland members 18 years and older can be examined with UPMC AnywhereCare. Members must be located in either Pennsylvania or Maryland for the duration of the visit.