Mental and behavioral health support for UPMC Health Plan members
A mental and behavioral health care guide for UPMC Health Plan members
Mental and behavioral health are not the same. Understanding the difference between the two is important. This guide can help you find the right UPMC Health Plan services and supports so you get the care you need.
Mental health is just one aspect of behavioral health. It refers to the emotional, psychological, and social wellness of your mind and spirit.[1] Overwhelmed or unbalanced mental health can lead to stress, anxiety, and depression.
Behavioral health focuses on the relationships between emotions, habits, and physical health. Good behavioral health means engaging in behaviors that support optimal mental and physical health. Common behavioral health disorders include substance misuse, eating disorders, and addiction.
UPMC Health Plan’s commitment to behavioral health
Our resources and tools can help you maintain strong mental health and support your recovery. Whether it’s a small change or healing from a significant behavioral health issue, we can help.
Mental and behavioral health coverage for UPMC Health Plan member
Virtual care too it your needs. Our video visit platform offers access to behavioral health services for depression, anxiety, and more. It’s accessible from your smartphone, tablet, or computer. UPMC Health Plan members can log in through the member site or app.
UPMC Employee access for virtual care.
University of Pittsburgh Employee access for virtual care.
Behavioral Health Care Management. Our team of behavioral health care managers who have years of experience working with mental health and substance use needs. They can provide coaching, education, help you start a plan to manage your condition(s), and connect you with a specialist for treatment if needed. Call 1-888-777-8754 (TTY: 711) or email HPBHsupport@upmc.edu for a response within two business days. You can also schedule time with a health coach here.
LifeSolutions® employee assistance program. If your employer offers access to support through LifeSolutions, you can get free, confidential counseling for personal, work, financial, or legal concerns—in person, by phone, or via video. Call 1-800-647-3327 (TTY: 711). Services are private and available 24/7/365.
Visit lifesolutionsforyou.com or call LifeSolutions at 1-800-647-3327 (TTY: 711) to get started.
UPMC Employee access for EAP services.
University of Pittsburgh Employee access for EAP services.
Health and Wellness Services. We offer ways to receive clinical services including telephonic, virtual, and digital for lifestyle coaching, behavioral health support, and care management. Available at no cost to all UPMC Health Plan members. Easy, on-the-go behavioral health support—anytime, anywhere. Check them out here.
Substance and Addiction Resources. Access inpatient and outpatient treatment, including detox and medication-assisted treatment (MAT). Specialized programs are available at locations like UPMC Mercy, Magee-Women’s, and UPMC Addiction Medicine Services. Work one-on-one with trained care managers who help coordinate treatment, answer questions, and offer guidance every step of the way. This support is confidential and tailored to each member’s unique needs and goals. Explore trusted addiction support through SAMHSA, local 211 services, and harm-reduction programs. Resources also include access to naloxone, needle exchange sites, and family support groups. Connect to care and support today.
Get the support you need
If you’re dealing with behavioral health conditions, it’s important that you talk to your primary care provider or seek support from a specialist. Find a UPMC Health Plan provider by searching the directory on the UPMC Health Plan member site or calling the Health Care Concierge team at 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 3 p.m.
If you or someone you know is having thoughts of self-harm, call the National Suicide Prevention Lifeline at 988 or 1-800-273-8255, visit suicidepreventionlifeline.org, or text “HOME” to 741741 for free, 24/7 crisis counseling. If you are experiencing a mental health emergency, call 911 or go to the nearest emergency department.
*Members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members located outside of Pennsylvania at the time of service or those who select Talk Therapy or Psychiatry services will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. It is at the discretion of OCN providers to choose whether to treat patients ages 0 to 2. OCN is not an affiliate of UPMC. Limitations may apply for members of ASO plans that have opted out of coverage. Talk Therapy or Psychiatry services through UPMC Health Plan telehealth services are not covered services for UPMC Community HealthChoices participants, UPMC for You members, or UPMC for Kids members. 24/7 video visits for children ages 0-2 are not available from 9 p.m. to 8 a.m. or outside of Pennsylvania. If a member is under the age of 18, the member’s parent or legal guardian must be with the member during the video portion of the visit, and the child and parent or legal guardian must be in Pennsylvania during the visit. Providers are not available to treat members who are in Puerto Rico.
*Up to six counseling sessions are available to members of your household who are 18 years and older.
[1] Mental Health. The Centers for Disease Control and Prevention. Updated Dec. 31, 2020. Accessed April 9, 2021. www.cdc.gov/mentalhealth/index.htm
