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Mental and behavioral health support for UPMC Health Plan members

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A mental and behavioral health care guide for UPMC Health Plan members

Mental and behavioral health are not the same. Understanding the difference between the two is important. This guide can help you find the right UPMC Health Plan services and supports so you get the care you need.

Mental health is just one aspect of behavioral health. It refers to the emotional, psychological, and social wellness of your mind and spirit.[1] Overwhelmed or unbalanced mental health can lead to stress, anxiety, and depression.

Behavioral health focuses on the relationships between emotions, habits, and physical health. Good behavioral health means engaging in behaviors that support optimal mental and physical health. Common behavioral health disorders include substance misuse, eating disorders, and addiction.

UPMC Health Plan’s commitment to behavioral health

Our resources and tools can help you maintain strong mental health and support your recovery. Whether it’s a small change or healing from a significant behavioral health issue, we can help.

Mental and behavioral health coverage for UPMC Health Plan member

RxWell mobile app. RxWell can help you become emotionally and physically well. Use it whenever you need relief from a symptom or to get a quick mood boost, whether you are traveling, busy at home, or need to feel better before bed. RxWell combines proven, self-guided techniques with the help of a health coach. Each program offers activities to calm your mind and build healthy habits. If you need support or have questions, you can message your dedicated health coach through the app.

Current program offerings:

  • Stress
  • Anxiety
  • Depression
  • Tobacco cessation
  • Physical activity
  • Weight management

The app is available at no cost to UPMC Health Plan members who are at least 16 years old. Download RxWell from the Apple App Store or Google Play today.

Stress management support. Work one-on-one with a health coach to manage your stress. Our health coaches can help you make a plan and stick with it until you succeed. Call 1-866-778-6073 (TTY: 711) to talk with a health coach.

Stress management text program. Our text program provides tips, exercises, and resources that can help you manage stress. It is available to you 24/7, you can move through it at your own pace, and you get to choose the topics on which you want to focus. To enroll, text “RELAX” to 876-247.**

LifeSolutions® employee assistance program. LifeSolutions counselors can help you balance your work and personal needs to become healthier, happier, and more productive. They can help with family, work, and relationship concerns. You can have sessions over the phone, via video chat, or in person. LifeSolutions also offers free financial and legal consultations should you need them.

Visit lifesolutionsforyou.com or call LifeSolutions at 1-800-647-3327 (TTY: 711) to get started.

UPMC AnywhereCare virtual counseling. You can also see a LifeSolutions counselor through UPMC AnywhereCare. Go to UPMC AnywhereCare and select “Virtual Counseling Appointment Scheduling” to schedule a session. You will need a UPMC AnywhereCare account to get started.*

Support for behavioral health needs. When you have depression, anxiety, ADHD, or a substance use disorder, access to proper support is important. UPMC Health Plan’s behavioral health coaches can help you:

  • Better understand symptoms and know when to seek help.
  • Explore and address barriers to adequately managing your behavioral health needs.
  • Set realistic goals and develop self-management skills.
  • Connect to behavioral health treatment and community resources.

Receive one-on-one telephonic health coaching by calling UPMC Health Plan Behavioral Health Services at 1-888-777-8754 (TTY: 711) Monday through Friday from 8 a.m. to 5 p.m.

Get the support you need

If you’re dealing with behavioral health conditions, it’s important that you talk to your primary care provider or seek support from a specialist. Find a UPMC Health Plan provider by searching the directory on MyHealth Online or calling the Health Care Concierge team at 1-844-220-4785 (TTY: 711) Monday through Friday from 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 3 p.m.

If you or someone you know is having thoughts of self-harm, call the National Suicide Prevention Lifeline at 1-800-273-8255, visit suicidepreventionlifeline.org, or text “HOME” to 741741 for free, 24/7 crisis counseling. If you are experiencing a mental health emergency, call 911 or go to the nearest emergency department.

*Up to six counseling sessions are available to members of your household who are 18 years and older.

**UPMC Health Plan doesn’t charge for text messages. However, data and message rates from your carrier may apply. To stop receiving healthy tips, you can text STOP to 876247 at any time.


[1] Mental Health. The Centers for Disease Control and Prevention. Updated Dec. 31, 2020. Accessed April 9, 2021. www.cdc.gov/mentalhealth/index.htm